Custom Server Deployment
Situation: 10:26am (deep into Labor Day weekend): Client requests a new server to be deployed immediately to replace a server that was deployed on an hour’s notice just two days ago.
Why? Because Client’s application developer had mistakenly requested wrong operating system and wrong SQL version.
11:55am: Avaria’s account manager responded via email “I'll try my best to line up a resource and get this going in the next few hours.”
12:50PM: Avaria lined up resources and started the deployment.
2:350PM: Client’s new server had been fully provisioned, 138 updates applied, remote access enabled in support portal and granted, credentials sent to Client’s developer.
3:13pm: Client responds “Many many thanks and apologize for the holiday interruption”.
- Education App Developer