Desktop Optimization, Maintenance & Unlimited End-User Support

This service covers Desktops, Laptops, Tablets, Thin Clients and Handhelds. Plus UNLIMITED end-user support
(help-desk services) during business and after hours support with applications, email, printing and the Internet.

With a focus on prevention and high availability, Avaria provides valuable pro-active maintenance services to
mitigate system failures. This results in un-interrupted and productive use of equipment in your office. E.g. Impact
of a poorly maintained computer: A single infected PC can broadcast malware data traffic across the network,
causing congestion/collisions resulting in slow file shares, slow access to applications and the Internet.

Avaria’s datacenter techs monitor servers & networks 24x7x365 with alerts and remediation procedures in place.
Desktop/Laptop maintenance plans include anti-virus updates and monitoring, operating system updates and
patch management, and disk drive optimization.

Desktop & End-User Support starting at $49/mo

Desktop Maintenance & Optimization + Live User Support

All Support Plans Include:

Asset Management through Live Audit & Inventory

All Avaria’s Managed IT plans include Free Audit and Inventory of your computers & servers. We discover
and track every system and software details no matter where the machines you own are located.
This also includes system warranty information.

Detailed Hardware Inventory Detailed Software Inventory System Inventory
  • Manufacturer
  • System Model
  • System Version
  • Bus speed
  • Memory installed, slots
  • Serial Numbers or Service Tags
  • Max Memory Size and Slots
  • Chassis type
  • Motherboard I CPU | RAM
  • Onboard Device listings I Ports
  • Application name
  • Description
  • Version
  • License
  • Manufacturer
  • Product Name
  • Directory Path
  • Uninstall Path audit with Name, Port, and Model
  • IP Information
  • DNS/DHCP server info
  • Disk Volumes Info including drive letters, space available, volume labels.
  • CPU and RAM information with specifics on CPU speeds, models, number, and ram installed.
  • Printer information including the currently logged-on user at the time of

Computer Security Management

Avaria’s techs focus on desktop security by making sure operating system (Windows 7/8/10) is fully patched, applications such as MS Office, Adobe products etc. are fully patched & running latest service packs, that applets such as Java, Flash etc. are at their latest versions. Any one of these items, if behind in versions or service packs, can provide a wide-open gateway for malware & offending traffic not only through the effected PC but the entire network. Avaria’s techs further mitigate risks by enforcing strict anti-virus policies & maintain latest engines for anti-virus software.

Business-Needs Driven PC management Plans

Avaria recognizes that businesses do not operate at the same level of complexity, business-hours, & budgets. That’s why we have designed plans to fit ANY budget, size & complexity. You can grow into any one of the three plans that we provide, as your business grows, & your end-user needs change. We are here to support your business round the clock.

Silver Level

Our Silver plan covers items described above, and during regular hour your end-users can call, as many times as they need to, for any PC related issue and our techs will stay with them as long as the problems takes to resolve.

And if all else fails, we will dispatch a tech onsite. No Trip charges, No Hourly billing, and the tech will stay at your office until problem is resolved to your end-user’s complete satisfaction.

Gold Level

Includes all the benefits and features of Silver plan with added convenience of after-hours unlimited support.
This is particularly useful for Clients who work late, or have second shifts, or for any other reasons, require after-hours support.

Platinum Level

You have your desktop, your laptop/tablet but probably the one device you use most & rely on, is your hand-held, which is equally important and yet vulnerable. Platinum level support includes ALL of your devices, and comes with features and benefits of all of Managed IT services that Avaria offers.

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